Understanding our customer’s success
Services are commoditized in our current business climate, meaning customer success is the value outsourcing providers bring to the table.
Bringing value to clients by driving growth and progress toward their business goals is not only our goal, but the goal for small businesses. The top two factors we consider when helping our clients are:
Automating for minimal effort. Almost 80% of customers say the experiences they have with a company is as important as the product or service (Salesforce.com). No two businesses are identical so it’s critical when partnering with a new client to determine strategic goals, revenue drivers, and how to leverage our team to increase efficiencies. Using technology as an automation tool not only reduces risk of human error but directly impacts growth.
Understanding and anticipating needs and expectations. As a continuation of the first point, there is one critical difference: experience versus expectations. 76% of companies say they expect a partner to understand their needs and expectations (Salesforce.com). Our clients’ success is more than simply having a support team, it’s about helping our clients drive business outcomes.
Whether strategy is discussed in monthly, quarterly, or annual reviews, or in other types of communication, it is key those discussions happen. The right software and technology paired with service and support increases efficiencies and sets small businesses up for steady growth.